kissme Shoes Return & Refund Policy

This policy is applicable to all Store products

This General Return Policy is applicable for all kissmeshoes.com Store Products (“Product”). If the Product is eligible for a refund on return, you can choose to return the Product either through courier Pickup or Self-Return.

Courier Pickup

If you schedule a courier pick-up through our Online Returns Center you are required to keep the following documents ready for handing it over to the pickup associate:

  • Copy of your ID proof (Aadhar, Passport or PAN)
  • Return Invoice
  • Customer Authorisation
  • A return mailing label with Kissmeshoes tracking barcode

The Return invoice and Customer authorization documents should be affixed on the package. You can access these documents by clicking Manage Returns in the Online Returns Centre. It generally takes up to 15 – 25 days for an item to reach kissmeshoe Sales center, after it is picked up by the courier.

Self Return

If you schedule a courier pick-up through our Online Returns Center you are required to keep the following documents ready for handing it over to the pickup associate:

In case of self-return, customer can return the Product using any courier/ postal service of your choice. It is customer’s responsibility to provide all the documents which are required by courier to ship the item back to kissmeshoes.com.

kissmeshoes.com will reimburse shipping charges on presentation of receipt as per actuals upto a maximum of INR 250/- (Rupees Two Hundred and Fifty Only).

Note:

  • Once the package is received at kissmeshoes.com, Sales Center, it takes 2 (two) business days for the refund to be processed and 2- 4 business days for the refund amount to reflect in your account.
  • If your return is due to the kissme shoes error you’ll receive a full refund, An item that is either damaged or defective when delivered to you will be considered as an kissme shoes error.
  • If you wish to cancel your order/item, go to Cancel Item or Order.

For products worth more than INR 10000, we only offer Self-Return option.